The Companys network of regional representative offices (RRO) and central service department ensure rapid and competent servicing to a high standard.

KRANEKS regional representative offices mean:

• Highly qualified engineering staff.
• Customers requests answered within 48 hours or less.
• Short delivery times for consumables, spare parts and major assemblies.
• A network of regional depots for spare parts and consumables.
• Specially equipped mobile service units incorporating GAZELLE vehicles.

THE REGIONAL REPRESENTATIVE OFFICE NETWORK RENDERS THE FOLLOWING SERVICES:

• full range of warranty service, including training, commissioning, periodic maintenance, repairs;
• maintenance, diagnostics, consulting, modernisation and after-warranty repairs;
• reconditioning.

THE FOLLOWING OPTIONS MAY BE PROVIDED AND INSTALLED ON EXCAVATORS AT THE TIME OF SALE:

• engine preheaters;
• protective systems for cab, upperstructure and other equipment;
• pilot-operated check valves for attachments;
• fuel pumps;
• cab air conditioners;
• additional lighting;
• acoustic stereo recorders.

REGIONAL REPRESENTATIVE OFFICES WILL INSTALL THE FOLLOWING OPTIONAL EQUIPMENT:

• special-purpose equipment (extra-long attachments, extended arm and boom, buckets of various shapes and capacities) in place of standard attachments (boom, arm, bucket);
• hydraulic piping for excavator attachments and extras;
• extra-wide tracks in place of standard tracks.

REGIONAL REPRESENTATIVE OFFICES WILL INSTALL THE FOLLOWING OPTIONAL EQUIPMENT:

• Hydraulic breakers;
• Drilling equipment;
• Clamshell equipment;
• Hydraulic shears;
• Concrete breakers;
• Equipment quick change devices (mechanical, hydraulic);
• Vibratory pile drivers;
• Cutterheads (cutters);
• Harvester systems for lumbering.

REGIONAL REPRESENTATIVE OFFICES CARRY OUT REPAIRS OF VARYING COMPLEXITY:

• excavator systems diagnostics;
• automation system and electrical equipment repairs;
• hydraulic system components adjustment and repair: cylinders, pumps, motors, control valves;
• repair of attachment pin joints with replacement of bushes and pins;
• checking fuels and lubricants for compliance with requirements;
• undercarriage repairs and reconditioning: replacement of rollers, sprockets, idlers, reassembly and replacement of track assemblies;
• other repair work.

All repairs are carried out using genuine spare parts.

Regional Representative Offices